Assistant Vice President – Lean Digital Transformation

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Vice President – Lean Digital Transformation!

In this role, you will handle large global deployment programs (technology services products) including customer education, setting expectations, process definition, establishing appropriate thresholds, relationship building, on-site implementation workshop delivery, and project management meeting facilitation, be a strategic partner in influencing decisions for the future.

Responsibilities

• Serve in consultant role during implementation to both assure minimal disruption and to streamline internal and external processes. Analyze customers’ business requirements and develop innovative and effective solutions to the challenges they face. Bring industry knowledge, world-class capabilities, innovation, and cutting-edge technology to our clients along the F&A spectrum to help them improve their performance.
• Provide coordination with IT to establish data interface options with customers, including establishing data specs and evaluating data sets.
• Collaborate with offshore team to design, develop and configure the product to customer specifications.
• Liaison with the operations, sales, marketing, and product management team to ensure the best experience for the customer and that customer requirement are considered for product evolution.
• At times, handle multiple projects / products in parallel for different customers in different regions and time zones.
• Serve as customer representative ensuring that customer’s needs and requirements are communicated to all departments supporting the customer to ensure successful implementation.
• Establish and drive customers to meet established system go-live dates.
• Collaborate closely with the technical team and customer’s systems and IT team in connection with data feeds, data mapping, and new system training.
• Appropriately record project activities, accurately track, and concisely report project statuses, and manage projects within the defined model.
• Oversee hand-off to account management upon completion of the implementation project.

Qualifications we seek in you!

Minimum Qualifications / Skills

Preferred Qualifications / Skills

Why join Genpact?

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.