Role & responsibilities -
Achieving Dealer / Field visits as per the plan -
- Planning the monthly travel schedule for the assigned locations / dealerships
- Meeting the FEs / BDMs and checking for their adherence to Co's policies & processes
- Check FEs awareness about various products and schemes of Co.
- Meeting the Dealership supervisors and gathering information as per the audit checklist and obtaining their feedback
- Customer visits as when required in case of fraud investigation, complaints etc.,
- Submitting the field audit reports within the prescribed timelines
- Maintaining highest ethical standards and integrity
Relationship with internal & external Stakeholders :
Maintain strong professional relationships with the Regional Business / Collection / Credit TeamsDevelop relationships with dealer staff and provide them with awareness about Co. policies & processes.Skills and Competencies :
3-6 years of overall Branch Audit, Fraud investigation or Auto sales experience in Banks / NBFCsKnowledge of Auto loan / retail lending businessAudit / Investigation skillsInterpersonal skillsCommunication skillsReport Writing SkillsNegotiation and influencing skillsAnalytical ThinkingKPIs -
Traveling and visiting Dealerships as per the planEnsuring implementation of BDM checklistConducting field level checks and submitting reports on timeConducting fraud investigations as and when requiredVendor visits as per Corporate office instructionsSkills Required
fraud investigation , Dealer Management, Analytical Thinking, Negotiation