Technical Support Professional

Key Responsibilities :

• Provide technical assistance and support to customers via phone, email, chat, or in person.
• Troubleshoot and resolve technical issues, ensuring timely and accurate solutions.
• Collaborate with internal teams and technical departments to address complex issues requiring cross-functional expertise.
• Log and track issues in help desk or ticketing systems, ensuring proper documentation and regular status updates.
• Document technical procedures and best practices to enhance the internal knowledge base.
• Conduct system audits and monitor performance to maintain optimal functionality and identify areas for improvement.
• Deliver clear communication and customer updates throughout the resolution process to ensure satisfaction.

Desired Candidate Profile :

Skills Required

Technical Support, Troubleshooting, ticketing systems , Customer Support, System Monitoring, Documentation