ServiceNow Developer - Self-Service Automation

Roles & Responsibilities :

• Provide day-to-day administrative support for the ServiceNow platform, including Employee Center Pro / Service Portal, Knowledge Management (KM), and Virtual Agent.
• Fulfill service requests promptly, ensuring accurate solutions that meet user needs.
• Respond to and resolve incidents related to self-service automation, minimizing downtime and disruption.
• Perform routine maintenance tasks such as patching, platform upgrades, and system health monitoring.
• Assist in developing and maintaining knowledge articles within Knowledge Management to enhance user self-help capabilities.
• Support customization and configuration of ServiceNow features (forms, fields, workflows, notifications).
• Fix platform issues and collaborate with senior developers or platform owners for advanced resolutions.
• Assist with setup, configuration, and management of Virtual Agent for automated workflows.
• Monitor platform performance and usage, recommend improvements to optimize efficiency.
• Ensure compliance with role-based access control (RBAC) and security protocols.
• Collaborate with end users to gather feedback and implement adjustments for self-service automation experience.
• Provide support for UI workspace and mobile app usage, troubleshooting minor issues.
• Create and maintain documentation for platform changes, updates, and administrative processes.
• Stay current with ServiceNow releases, best practices, and technologies to continuously improve the platform.

Basic Qualifications :

Must-Have Skills :

Good-to-Have Skills :

Professional Certifications (Preferred) :

Soft Skills :

Skills Required

Knowledge Management