Customer Service Lead

Job Title : Customer Service Lead

We are seeking an experienced Customer Service Lead to provide exceptional support to our customers through various channels.

• Key Responsibilities :
• Customer Interaction : Communicate with customers via phone, email, and chat, demonstrating empathy and professionalism.
• Issue Resolution : Identify concerns and find effective solutions while adhering to company policies.
• Product Knowledge : Maintain a deep understanding of products or services to answer queries accurately.
• Documentation : Record customer interactions in the CRM system.
• Problem-Solving : Analyze situations, think critically, and take proactive steps to resolve issues.
• Compliance : Adhere to company policies and industry regulations.
• Continuous Improvement : Participate in ongoing training programs to enhance skills and knowledge.
• Feedback Handling : Gather feedback and report recurring issues to improve processes.
• Team Collaboration : Collaborate with fellow team members to share insights and best practices.

Requirements :

Benefits :