Relationship Manager - Premium Accounts RBL - Banking Domain

Experience : 1 – 7 years

Employment Type : Full-time

About the Role :

We are looking for a Relationship Manager – Premium Accounts who will be responsible for managing and nurturing relationships with our high-value clients. The ideal candidate will act as a trusted partner, ensuring client satisfaction, retention, and growth by delivering exceptional service and customized solutions.

Key Responsibilities :

• Manage and maintain relationships with premium / key clients , ensuring consistent engagement and satisfaction.
• Understand each client's business objectives and align our services to support their goals.
• Act as a single point of contact for all client communications, escalations, and requirements.
• Proactively identify opportunities for upselling and cross-selling within assigned accounts.
• Coordinate with internal teams (sales, operations, and support) to ensure timely delivery and quality service.
• Prepare and present monthly performance reports and insights to clients.
• Track and monitor account renewals, payment cycles, and client retention metrics.
• Stay updated on industry trends and competitor activities to provide valuable inputs to clients and management.

Key Skills & Competencies :

Educational Qualification :

Skills Required

CRM Tools, Powerpoint, Excel, Ms Office