Senior Asterisk Architect & VoIP Infrastructure Lead

Location : Delhi India

Department : IT Infrastructure / Telephony

Reports To : CTO

Experience Required : 15+ Years

Employment Type : Full-Time

Position Summary :

We are seeking a seasoned Asterisk Architect and VoIP Infrastructure Expert with over 15 years of hands-on experience in designing, implementing, and managing enterprise-grade telephony systems. The ideal candidate will have led the deployment of Asterisk-based PBX systems for contact centers exceeding 1,000 seats , with proven expertise in scalability, redundancy, performance tuning, and integrations with CRM, Dialers, and AI-based tools.

Key Responsibilities :

• Design & Architecture :

Architect and design high-availability, scalable, and secure Asterisk VoIP systems supporting 1,000+ concurrent agents across multiple geographies.

Lead deployment and configuration of Asterisk (and related modules like FreePBX, Vicidial, etc.), ensuring optimal performance and minimal downtime.

Integrate Asterisk with third-party systems such as CRMs, ERP platforms, Dialers, Speech Analytics engines, and AI-based Agent Assist tools.

Implement real-time monitoring, logging, call quality assessment, and performance optimization strategies.

Ensure system uptime meets 99.99% availability with built-in failover, disaster recovery, and load balancing capabilities.

Implement strong security protocols (SIP TLS, SRTP, firewalls) and ensure compliance with regional telecom and data protection regulations.

Lead a team of VoIP engineers and provide training, SOPs, and escalation handling support.

Maintain up-to-date technical documentation, system diagrams, change logs, and capacity planning reports.

Required Skills & Qualifications :