JP Morgan Chase - Vice President - Experience Design

Description :

We have an exciting opportunity for you to shape the future of user experience and drive impactful design solutions.

As a Vice President Experience Design in Small Business within the Design and Customer Experience team, you will play a pivotal role in shaping user experiences across Chase for Business web and mobile. You will leverage your expertise in design and research to lead innovative initiatives, collaborate with cross-functional teams, and foster a culture of inclusivity and accessibility.

Job responsibilities

• Develop and execute design and research strategies for complex projects, ensuring alignment with business objectives and user needs
• Lead end-to-end design initiatives, including service flows, wireframes, and prototypes for key product touchpoints
• Drive adoption of inclusive design practices and accessibility guidelines, mentoring junior designers and promoting diversity
• Collaborate with cross-functional teams to integrate user experience design into product development for seamless solutions
• Analyze market trends, user research, and data insights to inform design decisions and optimize experiences
• Improve client onboarding, wayfinding, and servicing digital experiences for Chase for Business web and mobile
• Present work to product partners and senior stakeholders, clearly explaining design decisions and championing the user perspective

Required qualifications, capabilities, and skills

Preferred qualifications, capabilities, and skills

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an : For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

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