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Network Engineer

Network Engineer

ConfidentialBengaluru / Bangalore
30+ days ago
Job description

Responsibilities  :

  • Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
  • Recognize, identify, and prioritize incidents in accordance with business requirements, organizational policies, and operational impact
  • Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
  • Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN / WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
  • Document all actions in accordance with standard company policies and procedures
  • Notify customer and third-party service providers of issues, outages and remediation status
  • Work with internal and external technical and service teams to create and / or update knowledge base articles
  • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
  • Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.
  • Other duties as assigned

Requirements :

  • Bachelors degree in computer science or related field.
  • A minimum of three years of experience supporting and monitoring network systems, servers, or storage in an enterprise environment. Previous NOC experience is strongly preferred.
  • Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
  • Knowledge of Microsoft server operating systems and Cisco network devices
  • Excellent written, verbal, and interpersonal skills
  • Thorough understanding of TCP / IP, networking concepts and internet protocols
  • Experience in Event Correlation and Analysis
  • Ability to absorb extremely technical information in limited timeframes.
  • Understanding of implementation and management of security gateways, VPNs
  • Networking / router Certified / Trained
  • Prior experience in data center / cloud environments (and / or certified / trained in cloud / data centers) is a PLUS.
  • Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations

    • Preferred Qualifications :

  • Basic Microsoft and / or Cisco certifications (CCNA, MCITP, etc.)
  • Experience monitoring VMWare clusters in high-availability environments
  • Broad experience using a variety of monitoring and ticket management tools
  • Experience providing remote support using virtual desktop tools

    • Skills Required

    VMware, Wan, Network Operations, Voip, Lan, Ccna, Cisco

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    Network Engineer • Bengaluru / Bangalore