Knowledge Management Specialist

Role and Responsibilities

Collaborate with key leaders to define data needs

Develop and implement a comprehensive, innovative knowledge / content management structure to ensure the efficient dissemination of information across a broad spectrum of functions and users

Drive the development and implementation of important information to improve service

Develop comprehensive professional development to train employees to access and analyze data throughout the organization

Develop strategies for long-term, sustainable systems to support the delivery of instruction

Facilitate communication between stakeholders, successfully facilitating necessary negotiations

Recommend, implement, and administer methods and procedures to enhance Knowledge Management operations

Maintain currency of knowledge with respect to relevant curriculum, technology, marketing, and / or systems

Gather data on user experience and implements plans of action to improve user experiences

Provide general leadership, guidance, and support to relative team members in order to collaborate, give feedback, develop plans, and reach team and individual goals

Working knowledge of ITIL framework.

Prior Service desk experience a must

Experience in online knowledge management, knowledge management tools

Experience in Content writing and instructional design

Exposure to similar role for a minimum of 1 Year.

Experience of working in 24 / 7 environment.

Experience with Excel, Access and other database programs

Experience – Desirable

2 year or more experience in similar role.

Experience on Desktop support, application support

Skills and Knowledge

Strong interpersonal skills

Accredited certification on Content Writing / Instructional design

Accredited certification on Knowledge management is added advantage

Excellent written and oral communication skills; demonstrated experience in the ability to communicate with, engage and inspire a wide range of audiences

Ability to develop, plan and implement short and long-range goals

Ability to keep current on technological developments / trends

Ability to evaluate resources for applicability to projects

Ability to write and deliver complex documents for sophisticated audience.