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[15h Left] Resolution Analyst (Senior Tele-Collections Role)

[15h Left] Resolution Analyst (Senior Tele-Collections Role)

RezolutionIndia
13 hours ago
Job description

Position & Location

Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane

Salary

₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a month

About the Role

A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency, and precision.

Key Responsibilities

  • Manage high-value / complex overdue accounts through professional telephonic communication.
  • Negotiate structured repayment solutions aligned with client policies.
  • Achieve recovery and resolution targets with accuracy and compliance.
  • Handle escalations requiring deeper negotiation and conflict resolution.
  • Maintain professional rapport while ensuring adherence to compliance and regulatory frameworks.
  • Document commitments, call outcomes, and resolutions in CRM systems.
  • Act as a role model for junior tele-collection officers through consistent performance.
  • Share portfolio insights and customer behavioral patterns with team leads.

Key Skills and Attributes

  • Fluent communication in English & Hindi (mandatory) + regional language (Tamil, Telugu, Kannada, Punjabi, Gujarati)
  • Strong negotiation, persuasion, and conflict-resolution skills.
  • Resilience, empathy, and professionalism.
  • Ability to manage stress and high-pressure recovery conversations.
  • Proficiency in digital CRM tools and call logging.

    • Eligibility Criteria

  • Minimum fixed salary of ₹3.6 LPA in current / previous role.
  • 2–3 years’ experience in Sales / Dispute Resolution / Customer Service / Tele-collections / Recovery / Negotiation roles.
  • Strong communication skills in both English and Hindi.
  • Willingness to undergo psychometric assessment.
  • Age : Preferably 22–30 years.

    • Compensation and Benefits

  • Fixed Salary : ₹4.2 – ₹4.8 LPA + upto 150% incentive
  • Performance Incentives : Up to 100% of fixed pay (monthly / quarterly outcomes).
  • Benefits : Health & Medical Insurance, Personal Accident Coverage, Retirals.

    • Work Timings

    Monday to Saturday – 9 : 30 AM to 6 : 30 PM (Roster-based).

    About the Company

    Rezolution is a decade-old, pan-India debt collection company with 750+ professionals across 60+ cities. The Thane Performance Centre is its flagship hub, driving AI-led collection technologies and high-performance tele-collections.

    Why Join Us?

  • Premium Role : Transition into a senior, performance-driven role.
  • High Earnings Potential : Incentives can double your fixed pay.
  • Growth Pathway : Progress into team lead and strategy roles within 12–18 months.
  • Cutting-Edge Environment : AI-first collection ecosystem with a performance-driven culture.

    • How to Apply

    Send your resume to hr@sdmcpl.com. Shortlisted candidates will undergo screening, psychometric assessment, and final interviews.

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    Senior Analyst • India