Senior Systems Engineer I

This job is with Elsevier, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Senior System Engineer I

Would you like to be part of a team that delivers high-quality software to our customers?

Are you a highly visible champion with a 'can do' attitude and enthusiasm that inspires others?

About Our Team

Our global team supports products that educate and provide electronic health records, introducing students to digital charting and preparing them to document care in today's modern clinical environment. We have a stable product that we strive to

maintain

while valuing trust, respect, collaboration, agility, and quality in our team.

About the Role

We're

looking for a

Senior Systems Engineer - End User Computing (EUC)

to join Elsevier's EUC Enterprise Engineering team. This is a senior-level role focused on delivering robust, scalable, and high-impact EUC solutions that empower our global workforce.

As a senior systems engineer within the team,

you'll

take ownership of critical systems, drive the execution of strategic initiatives, and bring deep

expertise

across enterprise technologies.

You'll

collaborate closely with cross-functional teams to ensure seamless solution delivery, mentor other engineers, and lead efforts that continuously improve our platform's performance, reliability, and automation.

Responsibilities

Lead the

implementation, configuration, and ongoing improvement

of complex EUC solutions across cloud and on-prem environments.

Act as a

senior escalation point

for high-impact technical issues, providing expert-level troubleshooting and resolution.

Drive the

delivery of enterprise infrastructure projects

, working closely with engineering leads, service planning leads, and internal stakeholders.

Identify

and execute

automation and process improvement opportunities

, reducing manual overhead and boosting efficiency across EUC operations.

Guide and support junior and mid-level engineers through

mentorship, code reviews, and collaborative problem-solving

Ensure

platform stability and performance

through proactive monitoring, tuning, and incident response.

Partner with IT operations, security, and business stakeholders to

align technology solutions with user needs and compliance requirements

Participate in on-call rotations, supporting the OCC / NOC and delivering after-hours support when necessary.

Requirements

Deep technical

expertise

in EUC platforms including Microsoft Endpoint Manager, Intune, Active Directory, Azure, and AWS.

Advanced hands-on experience with

Windows Server environments

, as well as strong working knowledge of MacOS and Linux in enterprise settings.

Solid understanding of

network services

such as DNS, DHCP, and enterprise connectivity.

Practical experience with

infrastructure monitoring tools

(e.g., SCOM) and scripting / automation using PowerShell or similar languages.

Demonstrated ability to

own complex systems end-to-end

, from planning and deployment through to support and continuous improvement.

Strong communication

skills with a collaborative, delivery-focused mindset.

Experience in

large-scale enterprise environments

, ideally within regulated industries or global organizations.

Work in a Way that Works for You

We promote a healthy work-life balance across the organization. We offer

numerous

well-being initiatives, shared parental leave, study

assistance

, and sabbaticals to help you meet both your immediate responsibilities and long-term goals.

Working for You

We understand that your well-being and happiness are essential to a successful career. Here are some benefits we offer :

Comprehensive Health Insurance.

Enhanced Health Insurance Options.

Group Life Insurance.

Group Accident Insurance.

Flexible Working Arrangements.

Employee Assistance Program.

Medical Screening.

Modern Family Benefits

including

maternity, paternity, and adoption support.

Long-Service Awards.

Celebratory New Baby Gift.

Subsidized Meals (location-specific).

Various Paid Time Off options including Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and

Gazetted

Public Holidays.

Free Transport for home-office-home commutes (location-specific).

About the Business

We are a global leader in information and analytics,

assisting

researchers and healthcare professionals in advancing science and improving health outcomes. We combine quality information and extensive data sets with analytics to support science and research, health education, and interactive learning. At our company, your work contributes to addressing the world's grand challenges and fostering a sustainable future. We

utilize

innovative technologies to support science and healthcare, partnering for a better world.

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or please contact 1-855-833-5120.

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We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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