This job is with Elsevier, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Senior System Engineer I
Would you like to be part of a team that delivers high-quality software to our customers?
Are you a highly visible champion with a 'can do' attitude and enthusiasm that inspires others?
About Our Team
Our global team supports products that educate and provide electronic health records, introducing students to digital charting and preparing them to document care in today's modern clinical environment. We have a stable product that we strive to
maintain
while valuing trust, respect, collaboration, agility, and quality in our team.
About the Role
We're
looking for a
Senior Systems Engineer - End User Computing (EUC)
to join Elsevier's EUC Enterprise Engineering team. This is a senior-level role focused on delivering robust, scalable, and high-impact EUC solutions that empower our global workforce.
As a senior systems engineer within the team,
you'll
take ownership of critical systems, drive the execution of strategic initiatives, and bring deep
expertise
across enterprise technologies.
You'll
collaborate closely with cross-functional teams to ensure seamless solution delivery, mentor other engineers, and lead efforts that continuously improve our platform's performance, reliability, and automation.
Responsibilities
Lead the
implementation, configuration, and ongoing improvement
of complex EUC solutions across cloud and on-prem environments.
Act as a
senior escalation point
for high-impact technical issues, providing expert-level troubleshooting and resolution.
Drive the
delivery of enterprise infrastructure projects
, working closely with engineering leads, service planning leads, and internal stakeholders.
Identify
and execute
automation and process improvement opportunities
, reducing manual overhead and boosting efficiency across EUC operations.
Guide and support junior and mid-level engineers through
mentorship, code reviews, and collaborative problem-solving
Ensure
platform stability and performance
through proactive monitoring, tuning, and incident response.
Partner with IT operations, security, and business stakeholders to
align technology solutions with user needs and compliance requirements
Participate in on-call rotations, supporting the OCC / NOC and delivering after-hours support when necessary.
Requirements
Deep technical
expertise
in EUC platforms including Microsoft Endpoint Manager, Intune, Active Directory, Azure, and AWS.
Advanced hands-on experience with
Windows Server environments
, as well as strong working knowledge of MacOS and Linux in enterprise settings.
Solid understanding of
network services
such as DNS, DHCP, and enterprise connectivity.
Practical experience with
infrastructure monitoring tools
(e.g., SCOM) and scripting / automation using PowerShell or similar languages.
Demonstrated ability to
own complex systems end-to-end
, from planning and deployment through to support and continuous improvement.
Strong communication
skills with a collaborative, delivery-focused mindset.
Experience in
large-scale enterprise environments
, ideally within regulated industries or global organizations.
Work in a Way that Works for You
We promote a healthy work-life balance across the organization. We offer
numerous
well-being initiatives, shared parental leave, study
assistance
, and sabbaticals to help you meet both your immediate responsibilities and long-term goals.
Working for You
We understand that your well-being and happiness are essential to a successful career. Here are some benefits we offer :
Comprehensive Health Insurance.
Enhanced Health Insurance Options.
Group Life Insurance.
Group Accident Insurance.
Flexible Working Arrangements.
Employee Assistance Program.
Medical Screening.
Modern Family Benefits
including
maternity, paternity, and adoption support.
Long-Service Awards.
Celebratory New Baby Gift.
Subsidized Meals (location-specific).
Various Paid Time Off options including Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and
Gazetted
Public Holidays.
Free Transport for home-office-home commutes (location-specific).
About the Business
We are a global leader in information and analytics,
assisting
researchers and healthcare professionals in advancing science and improving health outcomes. We combine quality information and extensive data sets with analytics to support science and research, health education, and interactive learning. At our company, your work contributes to addressing the world's grand challenges and fostering a sustainable future. We
utilize
innovative technologies to support science and healthcare, partnering for a better world.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our
Applicant Request Support Form
or please contact 1-855-833-5120.
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We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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System Engineer • Chennai, Tamil Nadu, India