Freight Forwarder
TUTOADDAMalappuram, IN1 day ago
Job descriptionExperience : Minimum 4 years in Customer Service within Freight Forwarding / Logistics / Supply Chain . Communication : Excellent English communication skills (verbal and written) for interaction with US-based clients. CRM Tools : Proficiency in HubSpot or equivalent CRM software. Documentation : In-depth understanding of freight documentation such as Bill of Lading, Commercial Invoice, and Delivery Order. Operational Knowledge : Exposure to customs clearance , shipping regulations , and freight movement processes. Shift Flexibility : Comfortable working in US / Night shifts to support overseas clients. Education : Bachelor’s degree in Business Administration, Supply Chain, or Logistics (preferred). Certifications (Preferred but not mandatory) : Certified International Freight Forwarder (CIFF) Logistics or Supply Chain Certification (CILT / APICS / FIATA) CRM Certification (HubSpot Academy / Salesforce) Customer Relationship Management (HubSpot / CRM Tools) Freight Documentation (BL, Invoice, Packing List) Shipment Coordination & Tracking Issue Resolution & Escalation Management Communication with US Clients ERP or Cargo Management System (CargoWise, SAP Logistics) Process Optimization Experience Customer Feedback & Retention Analysis Strong problem-solving ability and analytical thinking Excellent organizational and multitasking skills Proactive, customer-oriented, and detail-focused Ability to remain calm and professional under pressure High sense of accountability and ownership Salary Range : ₹4 – ₹6 LPA (Based on experience and skillset) Night Shift Allowance (as applicable) PF & ESI benefits after probation Learning and upskilling opportunities in global freight operations Work Location : On-site, Chennai, Tamil Nadu Shift Timing : US Shift (Night Shift) – 5 Days a Week Exposure to global logistics operations and US clientele Collaborative work environment with growth opportunities Performance-driven rewards and recognition
Customer Service Executive – Freight Forwarding (US Shift)
Location : Chennai, Tamil Nadu
Experience Required : Minimum 4 Years
CTC Range : ₹4 – ₹6 LPA
Employment Type : Full-Time
Shift : US Shift (Night Shift)
About the Role
We are seeking an experienced and customer-focused professional for the role of Customer Service Executive in the Freight Forwarding and Logistics domain . The role involves handling US-based clients, managing shipment-related queries, coordinating with operations, and ensuring seamless customer experience across freight processes.
Key Responsibilities
- Customer Support :
- Handle customer inquiries related to freight forwarding, shipment status, delivery schedules, and customs documentation.
- Issue Resolution :
- Address and resolve customer complaints involving shipment delays, damages, or lost cargo efficiently and professionally.
- Order Tracking :
- Provide accurate, real-time shipment updates to clients ensuring transparency and customer satisfaction.
- Operations Coordination :
- Work closely with customs brokers, carriers, and warehouse teams to ensure timely dispatch, clearance, and delivery.
- Documentation Management :
- Prepare, verify, and maintain shipping documents such as Bill of Lading, Commercial Invoice, and Packing List.
- CRM & Reporting :
- Record all client interactions and shipment updates in CRM software (preferably HubSpot) and generate periodic reports.
- Customer Feedback :
- Collect and analyze customer feedback to identify recurring issues and contribute to process improvements.
- Escalation Handling :
- Manage escalated cases with professionalism, ensuring prompt communication and resolution.
- Process Enhancement :
- Suggest improvements to optimize customer service workflows and operational efficiency.
Mandatory Requirements
Preferred Qualifications
Key Skills
Mandatory :
Nice to Have :
Personality & Behavioral Traits
Compensation & Benefits
Work Mode & Shift
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Freight • Malappuram, IN