Cloud Support Engineer- AWS

Position Summary :

Pentair is currently seeking Managed Services CloudOps for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application / product Operations for IoT projects.

Duties & Responsibilities :

Apply best practices and strategies regarding Prod application and infrastructure Maintenance (Provisioning / Alerting / Monitoring etc.)

Knowledge & Purpose of various env QA, UAT / Staging, Prod.

Understanding Git, AWS Code Commit.

Hotfix & Sequential configuration process need to follow up.

Understanding of Repositories.

Understanding & use of CI / CD Pipelines.

AWS CLI use & Implementation.

Ensure application & AWS Infrastructure proactive monitoring-

Realtime Monitoring of AWS Services.

CloudWatch alert configurations.

Alerts configuration in third-party tool like Newrelic. Datadog, Splunk etc.

Awareness of Pre & Post Deployment changeset in AWS infrastructure

Managing cloud environments in accordance with company security guidelines.

Config Register Management.

Daily data monitoring of deployed services.

Apply Best security practices for deployed Infrastructure.

Suggest regular optimization of infra by upscale & downscale.

Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures

Lambda Logs Configuration.

API logs Configuration.

Better understanding of CloudWatch log insights.

Educate teams on the implementation of new cloud-based initiatives, providing associated training as required

Employ exceptional problem-solving skills, with the ability to see and solve issues before they affect business productivity.

Have Experience in CloudOps Process.

Participate in all aspects of the software development life cycle for AWS solutions, including planning, requirements, development, testing, and quality assurance.

Various AWS accounts Billing management / analysis and alert configurations as per the defined threshold.

Understanding of AWS billing console.

Able to analyze daily / Monthly costing of OnDemand services.

Python & Bash scripting is must to automate the regular task like Data fetch from S3 / DDB, Job deployment.

Qualifications and Experience :

Mandatory

Bachelors degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline.

2+ years of experience in Cloud Operations & Monitoring of AWS serverless services.

1+ years of experience in the Smart / Connected Products & IoT workflow .

Hands on experience in

Mobile or Web App issues troubleshooting

AWS platform or certified in AWS (SysOPS or DevOPS)

Server-less / headless architecture

Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT, Codecommit, Cloudtrail, Codebuild.

Cloud formation template understanding for configuration changes.

NoSQL Database (Dynamo DB preferred).

Trouble ticketing tools ( Jira Software & Jira Service Desk

preferred)

Good hands-on experience in scripting languages :

Python,Bash,Node,Gitbash,CodeCommit

Experience of impact analysis for Infrastructure configuration change.

Preferred

Hands on experience on Newrelic / Kibana / Splunk and AWS Cloudwatch tools

Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage,

Experience in AWS

Cloud IoT Core

platform.

L2 Support experience in addition to CloudOps.

Skills and Abilities Required :

Willingness to work in a 24X7 shifts environment

Flexible to take short term travels on a short notice to facilitate the field trails & soft launch of products

Excellent troubleshooting & analytical skills

Highly customer-focused and always eager to find a way to enhance customer experience

Able to pinpoint business needs and deliver innovative solutions

Can-do positive attitude, always looking to accelerate development.

Self-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done.

Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.

Excellent verbal & written communication skills