Customer Solutions Specialist

Snabbit is India’s first Quick-Service App delivering home services in just 10 minutes through a hyperlocal network of trained and verified professionals. Backed by Elevation Capital, Nexus Venture Partners, Lightspeed, and Bertelsmann India Investments. Snabbit is redefining the home services space by combining speed, quality, and trust.

Founded by Aayush Agarwal (ex-Chief of Staff at Zepto), Snabbit is on a mission to make home services as seamless and instant as ordering groceries. We’ve already completed thousands of jobs with exceptional customer satisfaction—and we’re just getting started.

Key Responsibilities -

• Handle inbound calls and live chat interactions with professionalism, accuracy, and empathy.
• Provide prompt, efficient, and personalized solutions to customer queries, complaints, and requests.
• Demonstrate active listening and clear communication while maintaining brand tone and values.
• Accurately document customer interactions and resolutions in CRM systems.
• Resolve issues at the first point of contact whenever possible (First Contact Resolution).
• Identify opportunities to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to escalate and resolve complex cases.
• Adhere to all compliance, quality, and performance standards.
• Maintain high productivity levels while meeting key performance metrics such as CSAT, AHT, and SLA.
• Continuously seek opportunities for self-improvement and contribute to process enhancements.
• Uphold Snabbit’s brand voice and deliver exceptional service in every interaction.