Configuration Specialist

Position : Configuration Specialist

Location : Remote

Duration : Contract

We are seeking a highly motivated System Support and Configuration Specialist to assist program leaders with system configurations, administration, and user support for global, web-based applications. This role will primarily focus on the EtQ Reliance platform, ensuring smooth daily operations, troubleshooting issues, and supporting ongoing enhancements.

Key Responsibilities :

• Provide daily system support via phone, email, and instant messaging to EtQ Reliance users.
• Troubleshoot technical issues, collaborating with users and software vendors as needed to resolve problems.
• Perform system administration tasks, including updating website content and making system data changes.
• Assist with configuration updates and workflow enhancements in EtQ Reliance.
• Develop and execute test cases to validate system configurations.
• Support software validation and change control processes.
• Create charts, graphs, and reports using Excel, Tableau, and other reporting tools.
• Assist in developing training materials to support user adoption.

Required Skills & Qualifications :

Preferred Skills :