Cross Service Network Excellence Manager

Hello eager tech expert!

To create a better future, you need to think outside the box. That is why we at Siemens need innovators who are not afraid to push boundaries to join our diverse team of tech gurus. Got what it takes Then help us create a lasting, positive impact!

We are looking for a network architect to integrate into our Network team in the local connectivity area. You are innovative and always looking to deliver the best network service and user experience for our customers. The network architect, together with our providers, is responsible for the definition and driving of the implementation of new local connectivity network services which fulfil the daily business needs.

You will break new ground by :

• Cross Connectivity Service Quality & KPI Management : Define, monitor, and continuously evolve connectivity KPIs and thresholds using AI-driven analytics to ensure service excellence and early anomaly detection.
• Advanced Data Governance : Establish robust data quality, consistency, and security standards across all connectivity data sources, enabling trustworthy insights and decisions.
• Dashboarding & Automation : Design and implement automated dashboards by integrating diverse data sources to enable real-time monitoring, predictive analytics, and actionable intelligence.
• Process & Tool Evolution : Continuously refining workflows, tools, and reporting mechanisms to improve operational efficiency, scalability, and sustainability (fit for purpose, fit for use).
• Cross Value Center Escalations : Serve as the single point of contact for Connectivity-related escalations, supporting effective cross–Value Center collaboration and resolution.
• Stakeholder & Vendor Engagement : Partner with service owners, application managers, and external providers to align on requirements, enforce control mechanisms, and ensure seamless delivery.

You are excited to build on your existing expertise, including :

Create a better #TomorrowWithUs!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens.

This role is based in Pune / Mumbai. You will also get to visit other locations in India and beyond, so you will need to go where this journey takes you. In return, you will get the chance to work with an international team and work on global topics.

Skills Required

Servicenow, Power Bi, Data Governance, Automation, Itil