SAP Support Analyst AR

Job Description

Your Responsibilities :

The Support Analyst will be part of the Service Delivery Organization which is responsible to maintain all ADM systems in operation with highest availability. As a member of the Service Delivery Organization, an SAP analyst will analyze the tickets raised by user(s) and provide response / resolution to the user or work with the concerned teams / 3rd party providers to resolve the issues as the per the Operational / Service Level Agreement with the business. The individual will also be responsible to collaborate with the architects, developers, and testers to build and deliver small enhancements in line with the global template design after approval from the Solution Delivery organization.

• Provide deep functional & technical expertise in the given process area, as well as demonstrated knowledge of key integration points across different SAP modules and technical components.
• Assume full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational / Service Level Agreement limits.
• Understand global template and regional solutions designed / developed by Solution Delivery teams and resolve the tickets keeping the solution intact.
• Perform thorough testing including regression testing before releasing any solution for final user validation.
• Understand and follow ADM IT processes in performing all day-to-day activities.
• Understand ADM IT Service Management process, update incident / problem / service tickets regularly and accurately and document resolution in the service management tool.
• Design and configure minor enhancements following the ADM standard configuration / naming standards, document Functional design documents.
• Provide technical input in support of audit requests, as needed.
• Follow regulatory compliance and Security standards.
• Partner with other process and system experts to identify and implement business process continuous improvements opportunities

Your Profile :

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here :

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at

Req / Job ID

98874BR

#LI-Onsite

Ref ID

#LI-JY1