NOC Technician

Job Description

The position will be primarily responsible for creation and management of alerts, actions and reports in a variety of network management platforms such as Solarwinds, StatusPage, Pingdom and Alertfind. The NOC Technician consults with the appropriate IT teams to resolve problems based on monitoring and alerting. The position will also work closely with all Support teams and members of the IT Operations teams to develop a strong all-round understanding of their systems and networks.

Responsibilities :

• Perform daily review to add or remove devices from monitoring as required
• Perform daily review to report on the status of all monitored systems
• Provide timely response to all requests for new monitoring of systems or devices
• Track and ensure resolution and documentation of Incidents / Problems
• Configure and maintain monitoring, escalation and status reporting of network nodes
• Use of ticketing system to track work and call logs
• Coordinate with Operations and engineering teams to validate alerts and reduce false positives.
• Troubleshoot routers, switches, firewalls, VPNs, and voice infrastructure.
• Execute patching schedules and support release / change management.
• Handle Informatica workflow Level 1 issues.
• Provide L1 support for applications.
• Route tickets to and triage with relevant L2 team.

Qualifications

Additional Information

Shift timings - 24 / 7