Duty Manager

Key Responsibilities

• Supervise and manage front office operations including check-in, check-out, and reservations.
• Ensure a seamless guest experience through proactive service and efficient issue resolution.
• Lead, train, and motivate the front office team to achieve performance and service standards.
• Coordinate with Housekeeping, F&B, and Maintenance departments for smooth operations.
• Maintain accuracy in billing, night audit reports, and daily operational documentation.
• Monitor occupancy, room revenue, and key hotel performance indicators (ARR, ADR, RevPAR).
• Enforce SOPs, ensure compliance with safety and quality standards, and conduct routine audits.
• Act as the primary in-charge during assigned shifts, ensuring smooth and professional operations.