Deputy Manager

About HCLTech

HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services. We re powered by our people a global diverse multi-generational talent - representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet. As a company we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you visit

Sr Administrator (Support & Operations)

Job Summary

To offer advanced technical support troubleshooting and doing root cause analysis to ensure positive customer feedback. (1.) Key Responsibilities

1. To adhere to quality standards regulatory requirements and company policies.

2. To provide support for complex incidents escalated by analysts perform root cause analysis and implement solutions to resolve technical & security issues.

3. To work on value adding activities such Knowledge base update & management training freshers coaching analyst.

4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.

5. To ensure positive customer experience and CSAT through First Call Resolution minimum rejected resolutions / reopen Cases and mitigating security threats.

Required Experience :

Manager

Key Skills

Project / Program Management,Military Intelligence,Program Management,Military Experience,SAFe,ITIL,Project Management,Team Management,Budgeting,DoD Experience,Supervising Experience,Contracts

Employment Type : Full Time

Experience : years

Vacancy : 1