Network Engineer - Global Support

1.Position

Network Engineer – Enterprise ( Global Support)

2.Location of posting

Gurugram

3.Key Result Areas

• Improving the overall technical experience of users for the service and ensuring all customers get equitable and reliable services.
• Complete understanding and deployment of network elements.
• Planning network solutions as per customer requirements.
• L2 Call Resolutions i.e. calls which are beyond pure connectivity.
• Providing technical assistance, Troubleshooting and Application fine tuning.
• Analyzing customer issues and suggesting further modifications.
• Ensuring the quality of overall L1 call resolution through random checks and audits

5.Capabilities and competencies

Good communication skills.

Good technical Knowledge.

6.Experience

Experience in handling global customers / worked on Linux – 2-5 years

7.Qualification

BE / B.Tech