ServiceNow Architect

1. About the Job

• The candidate should require mandatory

ServiceNow Architect Experience with ITSM and HRSD.

2. Job Title

3. Location

4. Educational Background

UG.

– B. Tech / B. E in any specialization

PG.

MCA / MTech / MBA / MSC

5. Key Responsibilities

Expertise in understanding the customer business need and decipher it for technical development in ServiceNow.

Specialization in designing solutions on ServiceNow platform basis the customer need.

Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions.

Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables.

Know how to conduct requirement gathering for ServiceNow implementation.

Experience in designing Technical (LLD) Design Documents, Training Documents etc.

Experience in conducting Technical Reviews, End User Trainings.

Strong Experience in configuration of IT Service Mgmt. –

Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up.

6. Skills Required

Strong development experience in ServiceNow (REST / SOAP Webservices, java scripting etc.)

Experience in configuration of

CMDB, Asset Mgmt. and Orchestrations

for SW Dist.

Expertise in setting up

ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance.

Expertise in designing ServiceNow Reports and setting up Performance Analytics.

Experience in creating custom processes, custom 3rd party integrations and custom applications.

Demonstrate an awareness of Best Practices of ServiceNow implementation.

Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budget.

Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team.

Experience in set up of ServiceNow integration (LDAP / SSO, Email, Chat, etc.)

Experience & Knowledge of Domain separation implementation.

Experience in Data segregation.

7. Preferred Certifications :

ServiceNow Implementation Certified

ServiceNow CAD Certified

CIS - HRSD

ITIL V3 Foundation certified