Customer Support Representative (Chat)

Company Name : AIS Technolabs - Acclaimed Web, Mobile App & Game Development Company

About Company : AIS Technolabs Pvt Ltd. is a renowned and Award Winning Web & Mobile App Development Company serving clients across the world with unique and customized IT solutions. Since inception in 2011, AIS Technolabs has experienced tremendous growth with 8537+ clients across 39+ countries.

We offer unique and customized IT solutions that empower clients right from startups, small businesses, digital agencies to large enterprises to grow exponentially based on their transformation objectives. Our excellence lies in innovative and tailored web and mobile solutions that fit our clients' requirements with a commitment to go above and beyond for on-time delivery and surpassing their expectations. We have a wide range of ready-made web & mobile app solutions served under one roof and that too customized according to your business requirements. AIS Technolabs Excellence : - 11+ Years of Developing Technology Solutions 500+ Experienced Professionals 8537+ Projects.

AIS Technolabs PVT LTD is an ISO 27001 : 2013 AND ISO 9001 Certified company, and pioneer in web design and development company from India. We have also been

voted as the Top 10 mobile app development companies in India. We are a leading IT Consulting and web solution provider for custom software, website, games, custom web application, enterprise mobility, mobile apps, and cloud-based application design & development.

We are ranked one of the fastest-growing web design and development companies in India, with 3900+ successfully delivered projects across the United States, UK, UAE, Canada, and other countries. Over 80% of client retention rate demonstrates our level of services and client satisfaction.Company strength is around 200.

Company Website : https : / / www.Aistechnolabs.Com /

Linkedin : https : / / www.Linkedin.Com / company / ais-technolabs / Job Title : Chat Support Executive

Location : Prahlad Nagar Employment Type : Full-time About the Role :

We are seeking a Chat Support Executive to provide prompt and professional customer support through live chat. The role requires excellent communication, problem-solving skills, and a customer-first attitude.

Key Responsibilities : Respond to customer queries through live chat, email, and other digital platforms. Provide accurate and timely information to ensure customer satisfaction. Record and update customer interactions in the system. Resolve issues independently or escalate them to the concerned department. Follow company guidelines, procedures, and quality standards. Maintain professionalism while handling multiple chats simultaneously.

Requirements :

Education : Bachelor’s degree or equivalent qualification (preferred). Prior experience in chat support or customer service is an advantage (freshers can also apply). Strong written communication skills in English. Ability to multitask and work in a fast-paced environment. Customer-focused, patient, and detail-oriented.

Work Schedule & Benefits : Working Days : 365 days (no fixed weekly off). Work From Home : 2nd and 4th Saturday & every Sunday. Shift Timing : 11 : 00 AM – 8 : 00 PM. Off-Day Allowance : Extra pay for working on off-days.

Salary : ₹14,000 per month.

What We Offer : Fixed salary with additional pay for extra working days. Opportunity to work from home on weekends (as per policy). Growth opportunities and skill development training. Supportive team and collaborative environment.