RPM - Network Engineer L1

Roles and Responsibilities :

• Single point of contact for any nationwide escalation.
• Single point of contact for any information sought by bank.
• Ensure committed delivery on the project rollout front.
• Ensure committed delivery on the network uptime front.
• Ensure smooth achievement of project timelines.
• Ensure compliance of the Contract and SLAs through supervising the performance of other personnel of the Bidder involved in service deliveries etc.
• Managing / Supervising timely resolution of escalations / tickets via Circle level Project Managers and Bidders NOC.
• Monitor all allotted branches links with due diligence and take follow-up with their backend

team for immediate restoration of all such downlinks as per the SLA uptime.

Requirements

Core competencies, knowledge, and experience :

Skills Required

Backend, Networking, Network Operation, Network Administration, Database