Network Engineer (TAC)

Exciting Opportunity - We are seeking Immediate Joiners for the Network Engineer role. If you are available to join at short notice and possess the required skill set, kindly connect or share your profile for consideration.

Responsibilities :

• Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues.
• Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting.
• Assist with configuration of NAT, VPNs (IPSec / SSL), firewall rules, routing, and proxy policies.
• Analyse traffic logs, system health alerts, and security events using diagnostic tools.
• Guide users on best practices for perimeter defence, intrusion prevention, and remote access.
• Work with customers to resolve device performance, failover, and HA setup issues.
• Contribute internal knowledge base articles and suggest improvements to existing documentation.
• Collaborate with L3 engineering, QA, and product teams for unresolved issues and product-level bugs.
• Participate in on-call rotations and support coverage for high-priority or after-hours incidents as needed.

Qualifications :

Required Skills :

Preferred Skills :