The virtual assistant

Executes daily virtual hospitality operations such as managing online guest inquiries, handling reservations, coordinating with on-site teams, and ensuring smooth digital guest experiences through chat, calls, or email.

Responsible for executing daily virtual hospitality operations and ensuring high-quality guest experiences through digital platforms such as email, chat, and video calls.

• Manage daily guest interactions (check-in / out, reservations, inquiries)
• Ensure service standards are maintained in assigned department (Front Office, F&B, Housekeeping, etc.)
• Handle guest complaints or requests within authority limits
• Maintain records, billing accuracy, and documentation
• Support departmental operations and follow shift rosters
• Communicate effectively with other departments for smooth operations
• Supervise trainee team performance and Guide, Train them

Skills Required

Documentation