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Field Engineer [Urgent]

Field Engineer [Urgent]

Next Mantra Solution Private LimitedIndia
18 hours ago
Job description

Field Engineer (Onsite Technical Support)

Location : Gujarat

Experience : Minimum 3 years

Qualification :

Diploma or higher in Technical Education

About the Role

We are looking for a skilled

Field Engineer

to provide hands-on technical support, maintenance, and troubleshooting services at client locations. The ideal candidate will have solid experience in hardware, software, and network support, along with strong communication and customer-handling skills.

Key Responsibilities

  • Provide

on-site support

for hardware, software, and networking issues.

  • Ensure timely resolution of complaints within defined

    • Turnaround Time (TAT)

  • Install, configure, and maintain IT systems, peripherals, and network devices.
  • Coordinate with the

    • NOC / local office

    for updates, escalations, and service communications.

  • Support and maintain

    • video conferencing systems

    and ensure smooth operation.

  • Provide assistance with

    • finance-related and taxation-related online services

  • Maintain service logs, reports, and escalate critical issues when required.
  • Deliver excellent customer service and maintain strong client relationships.

    • Skills & Qualifications

  • Diploma or equivalent in

    • Technical / Engineering discipline

  • Minimum

    • 3 years of relevant experience

    in IT field support.

  • Strong knowledge of

    • MS Office

    tools.

  • Proficiency in

    • hardware / software troubleshooting

    and

    network configuration

  • Knowledge of

    • video conferencing systems

    setup and maintenance.

  • Familiarity with

    • finance and taxation online platforms

    (preferred).

  • Strong analytical, problem-solving, and communication skills.
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    Field Engineer • India