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Program Manager— Global EdTech Programs

Program Manager— Global EdTech Programs

Wellisen Nutraceuticals Pvt LtdThoothukudi, IN
11 days ago
Job description

Remote

  • Global time zones (Americas, EMEA, APAC)

Role Summary

Lead the end‑to‑end delivery of multi‑cohort education programs across regions. Own planning, admissions, instructor and content operations, live delivery, learner support, platform administration, localization, data / reporting, and vendor / partner management. You’ve successfully run global EdTech programs (bootcamps, MOOCs, professional learning) with measurable outcomes.

Success Metrics

  • On‑time launches, smooth multi‑time‑zone operations, and high learner satisfaction (e.g., NPS / CSAT targets).
  • Healthy funnel metrics : application‑to‑enrollment conversion, attendance, completion, and credential issuance.
  • Instructor and partner satisfaction; on‑budget delivery and accurate honoraria / vendor payments.
  • Accessible, consistent content : recordings, captions, transcripts, and clearly organized materials.
  • Timely dashboards and post‑cohort reports with insights that drive continuous improvement.

    • Core Responsibilities

  • Program Planning & Calendarization : Build annual and cohort calendars; map milestones, runbooks, and critical paths; coordinate across time zones.
  • Admissions & Enrollment : Own application review, selection, orientation, and the enrollment funnel; de‑risk early with proactive support for at‑risk learners.
  • Instructor & Content Operations : Recruit and schedule instructors / guests; issue briefs; collect slides / assignments; run pre‑flights; ensure accessibility (captions, transcripts, alt text).
  • Live Delivery & Learner Experience : Host or stage‑manage live sessions; keep modules and capstones on track; maintain community spaces and SLAs for learner support.
  • Platforms & Tooling : Administer LMS, video, and collaboration tools; maintain SOPs; troubleshoot and coordinate with vendors as needed.
  • Assessment & Credentials : Uphold academic integrity; track assignments and rubrics; issue certificates / badges and verify records.
  • Localization & Accessibility : Coordinate translation / subtitling; adapt schedules and holidays; meet accessibility standards.
  • Data, Analytics & Reporting : Maintain dashboards; analyze engagement and outcomes; publish weekly updates and final reports.
  • Budget & Vendor Management : Track spend vs. budget; manage honoraria, micro‑grants, and contracts; ensure timely payments.
  • Compliance & Safeguarding : Respect privacy and data protection; uphold codes of conduct; escalate issues promptly.
  • Continuous Improvement : Gather feedback; run retros; prioritize improvements to curriculum, workflows, and tooling.

    • Must‑Have Qualifications

  • 5+ years leading large‑scale online education (bootcamps, MOOCs, workforce / professional learning) across multiple regions.
  • Proven program operations expertise : calendars, instructor ops, live delivery, learner support, and quality control.
  • Hands‑on with LMS platforms (e.g., Canvas, Moodle, Open edX, Thinkific) and video / conferencing tools; strong spreadsheet / reporting skills.
  • Comfort working across Americas / EMEA / APAC time zones; excellent written and verbal communication with cross‑cultural sensitivity.
  • Strong project management, stakeholder management, and problem‑solving under time pressure.

    • Nice to Have

  • Background in AI / tech, data, journalism / media, or public policy.
  • Experience with CRM / marketing automation (e.g., Zoho, HubSpot) for admissions and outreach.
  • Micro‑credentials or certificates administration experience.
  • Budget ownership and vendor contracting.
  • Multilingual capability.

    • Working Model

    Remote first. Regular overlap required with at least two regions (e.g., Americas+EMEA or EMEA+APAC). Occasional travel for summits or partner events (typically

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