Customer Success Manager - USConfidential • Bengaluru / Bangalore
Customer Success Manager - US
Confidential • Bengaluru / Bangalore
17 days ago
Job descriptionGuide team on handling escalations and customer issues Monitor account health and identify upsell opportunities Standardize customer success processes and KPIs Ensure high client satisfaction through proactive engagement
Key Deliverables
- Lead customer success lifecycle from onboarding to renewals
- Build and manage a team of Key Account Managers
- Drive initiatives to reduce churn and boost customer engagement
- Coordinate with internal teams for smooth issue resolution
Role Responsibilities
Skills Required
Customer Success, customer lifecycle management, Key Account Management, Client Engagement
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Manager • Bengaluru / Bangalore
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