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Catalog Specialist I

Aditi Consultinghyderabad, India

9 hours ago

Job description

Summary :

The Client is looking for a Catalog Specialist who will act as the first level of support for address resolution, geocode correction maps edits, driver support and static route management along with other operational issues and activities related to Transportation process and optimization.

Roles and Responsibilities :

Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers / exceptions
Identify patterns emerging in the audits and contribute to process / program improvements
Provide timely response to stakeholders on related tasks as per SOP and SLA
Systematically escalate problems to the relevant owners / teams according to pre-determined process
Maintain records of day to day work by updating trackers or workflow tools
Meet business metrics and goals SLA, productivity, quality and utilization benchmarks
Understand performance metrics for driving business goals
Work in a collaborative environment and contribute to the growth of the respective team / program
Develop a global perspective and understand the nuances of various geographies that Client operates in

Basic Qualifications :

Bachelor’s degree

Good communication skills - both verbal and written

Demonstrated ability to work in a team

Sound problem solving ability and analytical skills

Proven ability to work productively and efficiently in an independent setting

Excellent attention to detail and work with the highest level of accuracy

Preferred Qualifications :

Working Knowledge of MS Office products such as Word and Excel

Excellent communication and data presentation skills

Fluent written and spoken English

AditiIndia

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Specialist • hyderabad, India