Sort Center, Area Manager (Level 4), Sort Center

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

Amazon - where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Operations Manager

Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience / business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She / he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.

Key job responsibilities

Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and / or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors / Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and / or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Basic Qualifications

Preferred Qualifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Skills Required

Access, Excel, Sql