IT Support Engineer (IMAC)

Job Title :

IT Support Engineer (IMAC)

Client : Infosys

Payroll : TECEZE

Work Type : Full-time

Location : Bangalore

Experience Level :

1–6 years (Flexible based on project scope)

Role Overview :

We are seeking an experienced

EUC Engineer (IMAC Implementation)

to manage and execute

Install, Move, Add, Change (IMAC)

activities for end-user computing devices. The role involves hands-on technical deployment, user coordination, and ensuring smooth transitions of IT assets while adhering to organizational standards, documentation, and SLAs.

Key Responsibilities :

Execute

IMAC (Install, Move, Add, Change)

tasks for desktops, laptops, printers, peripherals, and other EUC devices.

Perform

hardware / software installations, upgrades, configurations, and migrations

as per IT policies and security standards.

Handle

asset tagging, inventory updates , and documentation following each IMAC activity.

Support

device rollouts, refresh projects, and user relocations

within agreed timelines.

Ensure

data backup, migration, and recovery

during system replacements or moves.

Troubleshoot

hardware and OS-level issues

during deployment and escalate complex cases when necessary.

Coordinate with

Service Desk, Network, and Infrastructure teams

for dependency management and issue resolution.

Ensure

SLA adherence

and proper ticket closure in

ITSM tools

such as ServiceNow or Remedy.

Support

user onboarding and offboarding

from an end-user device perspective.

Prepare and maintain

SOPs, checklists, and technical documentation

for IMAC activities.

Required Skills and Competencies :

Strong knowledge of

EUC technologies

including

Windows OS, Microsoft 365, Active Directory, SCCM / Intune .

Hands-on experience in

hardware setup, reimaging, and device provisioning .

Proficiency in

ITSM / ticketing systems

(ServiceNow, Remedy, BMC Helix).

Basic understanding of

network troubleshooting

(LAN / Wi-Fi, IP, DNS, DHCP).

Experience using

remote support tools

such as RDP, TeamViewer, or AnyDesk.

Excellent

documentation, reporting, and communication

skills.

Strong

customer service orientation

and ability to work both

independently and collaboratively .

Preferred Qualifications :

Certifications :

CompTIA A+, ITIL Foundation, Microsoft Certified : Modern Desktop Administrator Associate.

Experience in

large-scale enterprise IMAC deployments .

Knowledge of

asset management and lifecycle tracking tools .

Familiarity with

endpoint security solutions

(BitLocker, antivirus, etc.).

Education :

Bachelor’s Degree or Diploma in

Computer Science, Information Technology , or a related field.

Experience : Minimum

1+ year

of relevant experience in EUC or IMAC support roles.