Customer Experience Associate

About Luna Ring :

Luna is building the most intelligent, science-driven smart ring in the world. We operate at the intersection of physiology, behavior, and technology, creating wearables that go beyond metrics—into actionable insights and real-world wellness improvements.

Backed by a rapidly growing global user base, advanced hardware and sensors, and a next-gen sensing platform, Luna is building the world’s most advanced LifeOS.

Location : Should be from  NCR

Starting Date :   Immediate

Key Responsibilities :

Customer Query Management : Respond to incoming customer queries across email, live chat, and other social platforms, ensuring high user satisfaction.

Troubleshooting and Problem Solving : Provide accurate information and resolution for user queries regarding the Luna ring in real-time.

Proactive Follow-ups : Ensure timely resolution and proactive communication with users regarding their concerns.

Adaptability : Adapt to different customer needs and adjust responses accordingly, ensuring a tailored experience.

Customer Empathy and Patience : Show understanding and patience, ensuring that users feel heard and valued.

Tonality and Documentation : Maintain a friendly and conversational tone while focusing on enriching the user experience.

Team Collaboration : Work closely with cross-functional teams such as logistics, operations and tech team to channel feedback and contribute to product improvement.

Requirements :

Tech Savvy : Comfortable working with tech products and online tools.

1+ years of experience.

Communication Skills : Strong, clear, and friendly communication, as you’ll be serving primarily international users.

Prior Internship Background : Experience in customer experience or community management is a plus.

Discipline and Intent : Must have a strong sense of discipline and the intent to learn and grow

Commitment to the Rotational Shift