Team Lead, Outbound Operations

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

At Amazon, we strive to be Earth's most Customer-Centric company where

people can find and discover anything they want to buy online. We hire

the world's brightest minds, offering them an environment in which

they

can relentlessly improve the experience for customers. Innovation

and

creativity are built into the DNA of the company and are

encouraged at

all levels of employment. Every day we solve complex

technical and

business problems with ingenuity and simplicity. We're

making history every day and the good news is its still Day 1 for us.

Job Title : Team Lead, Outbound Operations

Location : Hyderabad

Summary :

Amazon is a highly data driven company highly obsessive about

metrics.

Job Deliverables :

Conduct daily training and also will be responsible to conduct daily skill huddles

Quality Feedback to associates

Stand-in for Process Associate and the Area Manager.

Skills required :

Knowledge of problem solve tools

Good in SQL Queries, math and data analytics

Proficiency in MS Excel ( knowledge of macros is an added advantage)

• Candidates should be willing to work in Night Shift based on requirements

BASIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.