RTP Operations Support Engineer (Offshore TechOps Engineer- 4 positions)Role Summary : Provides L2 support for RTP Rail operations, executing monitoring checklists, triaging incidents, and escalating critical issues. Supports continuous improvement and documentation efforts.Key Responsibilities : Execute hourly / daily / weekly operations checklists.Monitor SiteScope and Splunk alerts and ServiceNow incidents.Perform initial triage and escalate to onshore / offshore leads or L3 support.Investigate transaction failures and API errors using logs and SQL queries.Log incidents and resolutions in ServiceNow and Confluence.Ensure smooth shift handovers with detailed documentation.Key Skills : Splunk, SiteScope, AWS (Aurora), SQLREST API debugging, ServiceNow, ConfluenceRTP Weekend L1 Support Engineer (Offshore)Role Summary : Provides weekend L1 coverage for RTP Rail, focusing on real-time monitoring, basic troubleshooting, and incident logging. Ensures timely escalation and documentation.Key Responsibilities : Monitor SiteScope and Splunk alerts and ServiceNow incidents.Validate alerts against known issues and playbooks.Acknowledge P1 / P2 alerts within SLA (5 / 15 mins).Apply predefined troubleshooting steps and update tickets.Escalate to L2 on-call support as needed.Document incidents and handoffs for onshore / offshore teams.Key Skills : Basic Splunk and SiteScope monitoringServiceNow ticket managementPlaybook execution and alert validation
Application Support Engineer • Chennai, Tamil Nadu, India