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YASH Technologies - Lead MS Dynamics 365 / CRM Consultant - Power Platform

YASH Technologies - Lead MS Dynamics 365 / CRM Consultant - Power Platform

YASH TechnologiesHyderabad
30+ days ago
Job description

Job Description :

Key Responsibilities :

  • Lead the end-to-end design, implementation, and support of Microsoft Dynamics 365 CRM solutions across Sales, Customer Service, Marketing, and Field Service modules.
  • Translate complex business requirements into scalable, flexible, and supportable solutions using Dynamics 365 and Power Platform (Power Apps, Power Automate, Dataverse).
  • Participate in and lead pre-sales activities, including requirement analysis, solution architecture, effort estimation, and client presentations.
  • Drive AI and CoPilot-based initiatives to enhance customer experience and system intelligence.
  • Prepare functional specification documents and provide direction to technical teams during the

implementation lifecycle.

  • Collaborate closely with business stakeholders to gather requirements, define system specifications, and ensure business goals are met.
  • Develop and maintain documentation including solution architecture, configurations, and integrations.
  • Provide mentorship to junior team members and contribute to capability development within the team.
  • Ensure best practices in Dynamics CRM implementations and maintain system integrity, scalability, and Skills & Qualifications :
  • Minimum 10+ years of hands-on experience with Dynamics CRM, including 3- 4 full lifecycle implementations.
  • Strong techno-functional expertise in Dynamics 365 modules (Sales, Marketing, Customer Service, Field Service).
  • Proficient in Power Platform : Power Apps, Power Automate, Dataverse.
  • Experience in implementing and leveraging Microsoft CoPilot and AI solutions is highly desirable.
  • Familiarity with integration tools and techniques (APIs, custom connectors, plugins).
  • Excellent analytical, communication, and presentation skills.
  • Experience working in global, multicultural teams and client environments.
  • Ability to lead cross-functional teams and manage client interactions effectively.
  • Strong documentation and solution design skills.
  • Bachelors or Masters degree in Computer Science, Information Technology, or related field.

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