Operations Associate - Content

Key Result Areas :

1. Distribution :  timely fashion

Ensure accurate distribution to correct circuit at specified time

Monitor and chase return of requested translations for onward distribution

Ensure that all information uploaded toOur Client for Journalists is uploaded with relevant industry, subject and geography coding

Upload graphics and linked documents into Our client for Journalists, and theOur Client websites

2. Editorial :

Ensure accuracy, attribution and acceptability of clients copy

Ensure regulatory headline and content accuracy of clients copy

Assist with formatting or document conversion queries

3.Client Relations

Promote a client-focused culture at all times

Instigate initiatives and processes to build, develop and maintain excellent business relationships

Understand clients needs and objectives

Attend meetings and social evenings with clients where necessary

Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times

Maintain an excellent knowledge of all Our Client products and services.

Skills Required

Product Management, Customer Service, Documentation