Partner success manager

Designation - Partner success manager

Location – Bangalore India (Office – Prestige Tech Park, Outer Ring Road, Bangalore)

Key Responsibilities :

• Develop and implement strategic plans for anyone / multiple of the services functions - Professional Learning, Customer support, and Partner success and align with respective Services leadership team.
• Lead, mentor, and manage a team of any one or multiple services functions from Professional Learning, Partner Success and Customer Service in India
• Manage team productivity and performance through instilling a metrics driven culture.
• Define team and individual goals in alignment with Global Service objectives. Assist direct reports in the definition and attainment of individual goals.
• Have regular 1-1's with direct reports.
• Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.
• Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.
• Conduct weekly / monthly reviews with Service leadership and present qualitative and quantitative data on business performance.
• Conduct quarterly reviews with leadership.
• Develop and maintain strong relationships with key partners to enhance collaboration and business opportunities.
• Optimize resource allocation and project management processes to maximize productivity and profitability.
• Ensure compliance with industry standards, regulations, and company policies.
• Gathering customer feedback and communicating product / services improvement suggestions to the Development / Delivery teams.

Key Leadership attributes for this role

Qualifications and Skills :

Preferred Qualifications :

Work Environment :

Skills Required

Salesforce, Workday, Domo, contact centre