Technical Lead - ML & NLP

Kore.ai is a rapidly scaling enterprise AI company with nearly 100% year-over-year growth, specializing in AI agent platform for Global 2000 enterprises. We empower these organizations with solutions for complex, mission-critical AI implementations that demand sophisticated end to end platform and solutions, enterprise-grade security, and mature release management.

Kore.ai accelerates customer value from AI with control and flexibility through comprehensive business solutions : AI for Work, AI for Service, and AI for Process. These are built on the Kore.ai Agent Platform, which enables a standardized approach to developing and deploying agentic capabilities across the enterprise at scale.

Our ecosystem-agnostic design provides the freedom to choose models, data, channels, applications, and cloud deployment. We also offer build-friendly no-code / pro-code options to expand your AI bench.

For over a decade, we have been trusted by over 400 partners and 300+ Fortune 2000 companies as their AI strategy resource. We are committed to enabling the future of the enterprise – a system of agents supporting operations and their humans to exponentially drive business growth.

Responsibilities

• Lead and manage a team of NLP engineers and scientists.
• Design and develop innovative NLP solutions for various business problems.
• Stay up-to-date on the latest advancements in NLP research and implement them into projects.
• Collaborate with cross-functional teams (e.g., data engineering, product management) to ensure successful NLP integration.
• Oversee the data pipeline for NLP projects, ensuring data quality and efficiency.
• Develop and maintain NLP models for various tasks (e.g., text classification, sentiment analysis, machine translation).
• Develop NLP models for various languages
• Evaluate and monitor the performance of NLP models, iterating to improve accuracy and robustness.
• Document and share NLP knowledge within the team and broader organization.
• Identify and prioritize new NLP use cases within the company.
• Recruit, interview, and hire talented NLP engineers and scientists.
• Compelling real world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics
• Fine tune large language models for specific Gen AI tasks
• Test and evaluate machine learning models to ensure accuracy and efficiency.
• Develop process pipelines for Gen AI use cases
• Continuously learn and stay up-to-date with the latest developments in the field of machine learning or Artificial intelligence

Experience Required

Must Have Skills

Other Skills We'd Appreciate

EDUCATION QUALIFICATION

Skills Required

Tensorflow, Machine Learning, Nltk, Pytorch, Natural Language Processing, Python, Deep Learning