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Executive Assistance CoE - Location Leader
The opportunity
- Your role will be to manage Executive Assistance Team in GDS India (100 FTEs+).
- You will prove your experience in client management, people management and you'll have the ability to handle and resolve service delivery concerns. You will work closely with the onshore teams and other members of the EY GDS services team to ensure the smooth functioning of the operations. You will be responsible for various projects.
Your key responsibilities
Build and maintain exceptional and strong relationships with internal clients and stakeholdersServe as the GDS representative in business support services structures out of GDS AWS India, Executive Assistance CoEOwn, monitor and maintain the performance of the team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing businessDefine strategies to develop and enhance existing service offerings, revenue opportunities with plans in place, e.g. resource requirements, to deliver those servicesIdentifying, evaluate and assess individual training and development areas for all members of the teamEnsure appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team and is consistent with client's strategies.Actively contribute to improvements of the tools, systems and procedures used by the team. Identify issues and propose solutions for the entire span.Actively monitor and analyze instructions, workflow and assignments to ensure the operations of the team is run efficiently. Anticipate future resource requirementDrive innovation agenda within the team and investigate on new opportunities for EYStrengthening connection of the local team with the global EY GDS organization in order to share the best practices and gain the effect of synergy for EY GDS stakeholdersDrive solutions which will make EY outstanding in the given fieldTake active part in multiple strategic initiatives and projectsHandle effectively operational mattersAct as the transformative leaderSkills and attributes for success
Minimum 7 years of relevant work experience as people manager and / or service delivery managerExperienced in strategic operations, planning and execution of global KPIsVery good understanding of the labour law and local regulations as well as markets trends and dependencies related to the talentExcellent communication and organizational skillsCustomer orientation and proved experience in stakeholder managementUnderstanding and compliance with deadlines and prioritiesExperience in building high performing teams across generations, cultures and locationsProven experience in transitioning and / or setting up new roles from the offshore to the onshore organizationAdvanced English skillsTo qualify for the role, you must have
Proven understanding of the Shared Services / Global Business Services concept along with the location business context in India.Proven experience and exposure to the UK region will be a benefitProven understanding of admin support services of EY and the role of GDS plays to support EY member firmsExperience in leading diverse service delivery teamsExperience in change managementNote : This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and / or the
manager. Further, the job description is subject to change at the discretion of management.
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland and the UK - and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
Continuous learning : You'll develop the mindset and skills to navigate whatever comes next.Success, as defined by you : We'll provide the tools and flexibility, so you can make a meaningful impact, your way.Transformative leadership : We'll give you the insights, coaching and confidence to be the leader the world needs.Diverse and inclusive culture : You'll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Skills Required
Stakeholder Management, Client Management, People Management, Change Management