Senior-Data Operations Analyst

Job Purpose

Performing quality audits for the records updated in global executive search database .

Key Responsibilities and Accountabilities

• Performing audits to ensuring Quality of information entered in the data base is free from error
• Team queries : Taking team queries to ensure data entered in the database is in sync with office guidelines / global data standards
• Quality Review : Based upon performance, identify team members and conduct quality review meetings
• Quality planning : Analyzing quality data and planning next steps to reduce error count
• Team Huddle : Prepare data and conduct team huddle including :
• Transfer knowledge – refresher / new guidelines received from offices
• Share best practices to avoid errors
• Present business case on client feedbacks and possible ways of avoiding them
• Team queries
• Publishing report : Compile and publish reports as per the process requirements
• Process training : Taking care of new joiners training for the CVC team
• Mentoring : Mentoring new joiners
• Interaction with Client : Communicate directly with client w.r.t query / clarity on request instructions
• Handling Client Escalation : Investigation of escalation, sharing feedback with the team member, taking correcting measure and sharing closure with the client

Skills Required

Profession Skills / Certifications Required

Benefits

Benefits which make us unique

At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!

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