Customer Sucess Executive

Company Description

OLL is dedicated to revolutionizing education by fostering practical learning and creating a community of a billion daily active learners. Our educators teach over 20,000 students daily across India and in 8+ countries online, focusing on hands-on skills such as AI, Robotics, Coding, Entrepreneurship, and Financial Literacy. We are proud to host 'Skill Tank,' a national TV show on CNBC TV18, where students present innovative business ideas. Additionally, through our Skill Bharat Association, we promote skill development across India and host the annual Skill Bharat Samman awards. OLL is driven by the mission to empower students with transformative learning experiences.

Role Description

This is a full-time on-site role for a Customer Success Executive based in Mumbai. The Customer Success Executive will be responsible for managing and enhancing customer relationships, ensuring satisfaction, and addressing client concerns effectively. Day-to-day tasks include providing exceptional customer support, analyzing customer feedback, and implementing improvements to optimize customer experiences. The role also involves proactive communication to foster strong and long-term client relationships.

Qualifications

• Strong Customer Service and Customer Support skills to ensure excellent client satisfaction
• Good Analytical Skills to assess customer feedback and implement data-driven improvements
• Excellent Communication skills to convey updates, gather insights, and build trust with clients
• Previous experience in a customer-facing role is beneficial
• Ability to work collaboratively within a team and independently
• Willing to travel in and around Mumbai for school visits
• Can join

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Skills Required

Customer Support, Analytical Skills, Customer Service, Communication