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▷ Only 24h Left : Process Trainer

Paperchase Accountancy (GDC)India

9 hours ago

Job description

Job Title : Process Trainer – US Department

Location : Ahmedabad, Indore, Trivandrum

Department : Learning & Development / Operations

Reports To : Manager – Training & Quality / Head of US Operations

Company Overview

Paperchase is a specialist hospitality accounting and consultancy firm serving restaurants, hotels, cafés, and hospitality brands worldwide.

We focus on financial reporting, bookkeeping, payroll, analytics, and advisory services tailored for the hospitality sector.

We have a significant presence in the US, supporting multiple hospitality locations with our financial operations and accounting expertise.

Role Overview

As a Process Trainer – US Department, you will be responsible for designing, implementing, and delivering training programs for new hires and existing staff handling US accounts and processes. You will ensure the US team (and shared-services teams) follow standard operating procedures (SOPs), maintain high process quality, and continuously improve training effectiveness. You’ll act as a bridge between operations, quality, and training functions.

Key Responsibilities

Analyze existing US processes & create training modules (classroom, virtual, e-learning) aligned with operational needs
Conduct training sessions for new recruits and refresher trainings for existing employees
Develop job aids, process documentation, checklists, quick reference guides, and training collateral
Monitor trainee performance during and after training; carry out assessments and knowledge checks
Collect feedback, analyze training effectiveness via metrics (accuracy, turnaround time, error rates)
Collaborate with process owners, SMEs, operations managers to keep training content current and aligned with process changes
Participate in process audits, quality reviews, and identify learning gaps
Mentor and support new trainers (train-the-trainer approach)
Recommend and implement continuous improvements in training delivery and content format
Coordinate rollouts of process updates and ensure effective change management
Maintain training schedules, attendance tracking, and training logs
Provide periodic reports to management on training impact, KPIs, and improvements

Qualifications & Skills

Education : Bachelor’s degree in Commerce, Business, Finance, or related field

Experience : 3–5 years in training or process-facing roles, preferably in outsourced finance / accounting / BPO environment

Experience with US accounting / finance processes (GAAP, US payroll, queuing systems, etc.) is a plus

Excellent communication skills (spoken & written) in English

Strong interpersonal skills and ability to engage with cross-functional teams

Proficiency in training tools, LMS, virtual platforms (Zoom, Teams), and MS Office (Excel, PowerPoint)

Good analytical skills, ability to interpret process metrics and draw insights

Attention to detail, patience, adaptability, and willingness to coach

Ability to work overlapping US hours (shift flexibility)

Prior experience in hospitality finance / accounting domain is a plus

Key Performance Indicators (KPIs)

Trainee onboarding success rate (first time pass / accuracy)

Reduction in error rate for US processes post-training

Average time to competency for trainees

Feedback scores / training evaluation ratings

Process compliance & audit results

Number of process improvements suggested / adopted via training inputs

Reporting & Stakeholders

You will coordinate closely with :

US Operations / Process Leads

Quality Assurance / Process Auditors

Learning & Development / Training managers

Team Leads / Supervisors

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Only 24H Left • India