Managed and maintained the schools IT infrastructure, including servers, network equipment, CCTTs, and user devices.
Handling of Hardware & Software of sytems.
Provided technical support to staff, students, and faculty, addressing hardware and software issues promptly and effectively.
Implemented and managed a secure network environment, ensuring data integrity and protection against cyber threats.
Conducted regular system updates, patches, and backups to prevent data loss and ensure optimal performance.
Collaborated with department heads to identify and implement technology solutions that enhanced administrative processes, resulting in increased efficiency.
Administered user accounts, permissions, and access controls to maintain data confidentiality and compliance.
Assisted in the selection and procurement of IT equipment and software, optimizing budget utilization while meeting the schools needs.
Commendable experience in automating Windows desktop / laptop builds, network, server and troubleshooting and in Windows XP / 7 and Window Server.
Proficiency in troubleshooting PC, peripherals and software upgrades and IT Administration.
Hardware troubleshooting and replacement.
Maintain and update knowledge on all LAN and WAN operating systems
Perform troubleshoot and resolve complicated problems in relation to LAN and WAN systems
Coordinate with departments and implement all network and system hardware and software and administer all operations
Coordinate with various departments and establish effective communication with service providers to provide quality service
Administer and maintain Windows Active Directory / Windows server 2012 / 16
Troubleshoot various kinds of hardware calls. (SMPS / RAM / Motherboard) OS installation (win 7 / 8.1 / 10)
Knowledge of Firewall
Respond to and resolve IT support request
Ensure the Security of Data, Network Access, and Backup Systems