ServiceNow Admin

Job Title : ServiceNow Administrator – ITSM Focus

Location : Remote

Employment Type : 6 Months Contract

About the Role

We’re looking for a ServiceNow Administrator experienced in IT Service Management (ITSM) to manage, configure, and support our ServiceNow platform. You’ll ensure the system runs smoothly, aligns with ITIL best practices, and supports continuous service improvement.

Key Responsibilities

• Administer and maintain the ServiceNow platform and ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
• Configure workflows, catalog items, and automations using Flow Designer and scripting.
• Manage users, roles, and access controls.
• Perform upgrades, testing, and troubleshooting.
• Develop reports and dashboards to track ITSM metrics.
• Collaborate with IT teams to align platform functionality with business needs.

Qualifications