Engagement and Admission Specialist supporting Swinburne University of Technology

Job Title : Engagement and Admissions Specialist – Supporting Swinburne University of Technology

Division : Education In-Country Representation

Location : Delhi

The Opportunity

At Acumen (part of the Sannam S4 Group), we are redefining what it means to partner with clients in higher education. We take ownership of our clients’ challenges and deliver practical, future-ready solutions crafted with passion, intelligence, and commitment.

The Engagement and Admissions Specialist is contracted by Acumen on behalf of Swinburne University of Technology (SUT) to deliver application processing services.

The position receives operational direction from the Admissions and GS Manager and is contracted to admit quality students to Swinburne’s Melbourne campuses.

The role supports the achievement of defined recruitment targets by managing the admissions process and providing outstanding customer service.

It delivers a range of admissions services, including screening, assessment, equivalencies processing, and use of information systems, ensuring all aspects comply with SUT policies, procedures, and external compliance regulations.

The role involves building expert knowledge of the primary regions of responsibility and driving sales through the admissions funnel through to enrolments.

The Engagement and Admissions Specialist works closely with GS Officers (International Admissions) to ensure students meet SUT requirements and with the International Recruitment staff to ensure the maximum enrolment yield from applications to offers, acceptances, and enrolments.

Reporting Line

Reports to : International Admissions and GS Manager

Direct reports : None

Location

The Engagement and Admissions Specialist will be based in the Acumen office in Delhi.

The role may require occasional travel and, from time to time, work on weekends and outside of standard office hours.

Key Deliverables

1. Application Assessment and Processing

• Work within established processes, procedures, and parameters to assess and process applications for admissions within required timeframes, taking ownership for applications in the work queue.
• Assessment of applications according to agreed rules for selection and in accordance with SUT’s policies and procedures.

2. Advanced Standing Assessment

3. GS Requirements Assessment

4. Maintaining Application Processing Timelines

5. Preparation and Issuing of Course Offers

6. Responsible for Offer Acceptance Process

7. Follow-up Applications

8. Process Admissions Related Data Using SUT Systems

ELICOS and Swinburne College progressions

Swinburne student transfer requests

Offer deferral requests

Cohort groups applicable to the relevant region

Pre-assessment of International Research applications (forwarded to Swinburne Research for processing)

9. Maintain Knowledge of Relevant Legislation

ESOS Act

DHA regulations

National Code

Privacy legislation

Relevant legislation of countries where applicable

10. Provide a High Level of Customer Service

11. Develop Expert Knowledge of Qualifications and Education Systems

12. Case-Manage Applicants

13. Liaise with External Stakeholders

University agents / representatives and University Partners regarding progress of applications, payment of fees, University entry requirements, and other relevant matters.

University departments, government bodies, and agents on appropriate and relevant matters.

14. Liaise with Internal Stakeholders

15. Act as a Central Liaison Point for Admissions Enquiries

16. Collaborate with Teams

17. Support Development of Business Processes and System Enhancements

Swinburne Behaviours

Commitment to the Swinburne behaviours :

About You

Qualifications

Experience / Knowledge / Attributes

About Acumen

Acumen (part of the Sannam S4 Group) partners with leading global universities to support their internationalisation objectives through in-country representation, market research, and strategic engagement. With offices across key global markets, we enable our clients to make informed, confident decisions in new and existing markets.