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ESM Tech Lead

Hexaware Technologiesmumbai, India

10 hours ago

Job description

Description

Job Title

ServiceNow Sr Admin (5-8 Years)

Must Have Experience

5+ years of hands-on experience on ServiceNow administration
Ability to demonstrate and lead on defining ITSM best practices, testing & migration approach.
Experience in participating Technical Governance board assisting on Technical Analysis of new features, tech debt.
Experience with Release planning, release governance , production readiness review
Familiar with administration of Custom Codes
Hands on experience in leading at least 2 ServiceNow upgrades, establishing best practices.
Knowledge of Flow Designer, Integration Hub
Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
Hands on experience with Performance Analytics
Knowledge of Authentication via Auth 2.0, certificates, and Mid Server
Good knowledge of MID Server installation and management
Experience of LDAP / Active Directory / SSO implementation
Experience in the Agile Software Development Cycle

Good to have Experience

Worked on CMDB, CSDM, Discovery & Service Mapping

Experience in working on Performance Analytics

Design and modification of ServiceNow Service Portal.

Review existing set up and provide best practice recommendations in line with the OEM.

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

Academic and Professional Experience

Professional

5+ years of experience with ServiceNow administration required.

7+ years of experience with IT Industry required.

Academics

Certified System Admin is a must.

CIS-ITSM, Certified Application developer preferred.

One Mainline certification is a must.

CMDB, Performance Analytics certifications preferred.

ITIL Foundations certification is preferred.

Bachelor’s degree or equivalent combination of education and experience.

Tech Lead • mumbai, India