Infrastructure Support Engineer

The Opportunity

“Come join our dynamic and talented GTS operations team in a hands-on technical role where you will provide first level support for FICO IT infrastructure” – Senior Manager, GTS Operations

What We’re Seeking

• Competent in working as system administrator in linux environment.
• 2-4 years of relevant experience
• Basic knowledge about Application Support / PAAS / IAAS / SAAS.
• Basic knowledge of Linux / Unix Administration / Active Batch / SQL & Oracle Databases / Networking.
• Basic knowledge about Cloud computing / AWS Platform.
• Basic knowledge of scripting.
• Excellent verbal and written communication skills.
• Ability to work well under pressure following defined processes.
• Ability to organize multiple priorities while paying exceptional attention to detail and quality.
• RHCSA / RHCE certification / ITIL certifications are desirable.
• Open to working in a 24x7 environment with rotating shifts and rotating weeks off.

What You’ll Contribute

• Provide first level support for IT Infrastructure Incident Resolution & Incident Escalation.
• Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center.
• Use the breadth & depth of technical knowledge to solve complex problems.
• Solve / escalate issues within agreed SLA / OLA.
• Prioritize incident tickets and document all pertinent incident information as per defined guidelines.

Our Offer to You

• High performance culture promoting recognition, rewards and professional development.
• An inclusive culture strongly reflecting our core values : Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• Competitive base salary coupled with attractive role-specific incentive plan.
• Comprehensive benefits program.
• An engaging, people-first work environment offering work / life balance, employee resource groups, and social events to promote interaction and camaraderie.