Area Collection Manager-Housing Loan

Role & Responsibilities

• Strategy & Planning : Develop and implement effective collection strategies for Home Loans and Loan Against Property (LAP), with a focus on improving resolution rates and recovery of NPAs.
• Team Management : Lead, mentor, and manage a team of collection agents and executives to consistently achieve daily and monthly collection targets.
• Performance Monitoring : Track and analyze team performance, ensuring adherence to daily run rates, productivity benchmarks, and call quality standards.
• Account Management : Identify delinquent and NPA accounts; negotiate repayment plans with borrowers and design optimal recovery solutions.
• Legal & Compliance : Collaborate with the legal team for recovery actions while ensuring strict compliance with internal policies and financial regulations.
• Reporting : Prepare, analyze, and present periodic reports on collection performance, risk assessments, and outcomes of recovery strategies.

Skills Required

collections management, Home Loans, Debt Recovery, delinquency management , Team Leadership